COMPANY INTRODUCTION
Địa điểm: Hà Nội - Loại hình công ty: Công ty Việt Nam - Lĩnh vực kinh doanh: Khác - Quy mô công ty: Vừa (50 - 249 người có BHXH) - Website: [protected info]
Introduction
www.[protected info]/
Animal
Doctors International is a full-service veterinary clinic driven by a
passion for excellence. We provide compassionate clinical care,
state-of-the-art technology and highly-skilled international
veterinarians to deliver on our promise of exceptional service and
personalized care for your loved pets.
Our entire staff is
committed to maintaining international standards and treating all
animals with loving care in every check-up, procedure, or surgery.
Day
to day, you will be the energetic face of Animal Doctors International,
always ready to meet and greet customers & their pets with a
welcoming and positive approach. You are the first impression a current
or potential customer sees or hears and are representative of all that
we represent.
You will handle the booking appointments and
registering new clients, deal with all incoming calls and
emails/messages, manage the reception space, help with managing
questions and generally be a point person for all staff!
The
perfect person for this role will get to know our customers, be able to
greet people by name, and build a strong relationship with all you come
into contact with. You will communicate some of the amazing care
provided by Animal Doctors International, support our customers through
both great experiences and sadness, and should love helping people!
To
be considered for this role, you will have at least 1-year of Reception
experience within a customer-facing environment. You will be a
top-class communicator with a warm personality and proactive nature. You
will be service driven and love to ensure a fantastic impression on
everyone you meet!
Nhân Viên Chăm Sóc Khách Hàng Full-Time
Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Thỏa thuận
JOB DESCRIPTION
Animal Doctors International (ADI) is a leading veterinary group delivering exceptional pet care across Southeast Asia. With hospitals and teams in Vietnam, Cambodia, and Laos we're setting the standard for animal welfare, medical quality, and customer experience.
As we grow, we're building a team of driven, capable, and compassionate professionals who believe that animals - and the people who care for them - deserve the very best.
** Accept only candidates with no experience **
Key Responsibilities
Serve as "Ambassadors" - creating and maintaining goodwill for the hospital, while stationed at the front desk in the reception area.
Answer and triage phone calls, emails, messages from clients.
Troubleshoot issues over phone calls, chat and handle customer complaints.
Make calls, follow up and update on lists of customers.
Schedule appointments and other patient visits in the appointment book, including re-check appointments, surgeries, and drop offs.
Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.
Relay appropriate information to/from clients to doctors and/or management.
Quickly understand client needs and initiate the process of meeting those needs.
Help new clients completely fill out the registration form. Inform new clients about services, etc. that we offer.
Maintain proper documentation in the electronic medical record
Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
Present and explain fee estimates for treatment/surgery to clients.
Process payment transactions
Working places:
78 To Ngoc Van, Quang An, Tay Ho, Ha Noi
Working time: 48 hours/ week, with flexible shift scheduling
REQUIREMENTS
What We Are Looking For
Good English communication skills.
Accept only candidates with no experience.
Having phone skills and client service skills is a plus.
Must be friendly, outgoing, "people-oriented."
Well groomed, organised and detail oriented.
Ability to handle money accurately and honestly.
Must possess sound decision making skills and multi-task while working in an environment of stress.
BENEFITS
Negotiation Salary. Competitive remuneration package
Dynamic, supportive environment
International Company with many different nationalities. Work an International working environment
Excellent Salary Scale & Year-End Salary Review
Frequent Team Building Activities
A rewarding & meaningful role where you make a difference in pets' lives
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/8/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW